Ostello Bello - Efficiently Manage Online Reviews

"Ostello Bello receives over 15K reviews per year and Travel Appeal is one of the tools that allows us to optimize our everyday work."

Ostello Bello - Efficiently Manage Online Reviews

Ostello Bello, located in the heart of Milan, has been awarded the #1 Hostel in Italy by Hostelworld in 2019. The group, which encompasses 8 hostels around the world, has also earned the recognition of the #1 Hostel Chain in the World.

Michele Azzoni, Marketing and Communication Manager at Ostello Bello, reveals how important it is for a business to efficiently manage online reviews. Managing brand reputation is a process that requires increasing commitment over time. The adoption of the Travel Appeal Dashboard, a tool designed to monitor and organize online feedback, has been an integral part of this process. By implementing artificial intelligence and data science technology, Ostello Bello has been able to effectively strategize and embark on a digital transformation journey.

"Ostello Bello receives over 15K reviews per year and Travel Appeal is one of the tools that allows us to optimize our everyday work, making the relationship with our guests more and more effective. "

Michele Azzoni

Michele Azzoni

Marketing and Communication - Ostello Bello

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