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At the back of each hotelier’s mind is the question of how to avoid negative reviews and guest complaints. However, instead of worrying about if and when complaints will come, take charge today and take actionable steps to prevent them in the first place!
Travel Appeal, together with Officina Turistica, has created the first guide to effectively prevent the most frequent hotel guest frustrations in the latest eBook, “Zero Complaints: How your Hotel Can Avoid the Top 10 Customer Complaints".
This free eBook contains practical tips your hotel can take to prevent negative feedback and manage guest’s expectations. It also includes exclusive contributions and insights from Italian hotel managers and hospitality experts.
We started by uncovering exactly what guests are unsatisfied about by analyzing over 1.7 million reviews written on TripAdvisor, Booking.com, Google and Expedia Group from 3, 4, and 5-star hotel properties located throughout Italy.
The number one complaint? Rooms! Guests complain that they are outdated and worn.
Here’s a sneak peek of what you’ll find in the Zero Complaints guide: